Welcome to FreeYourNet – The Best IT Can Be

We offer remote support whereby we connect to your computer across the internet using a secure, encrypted connection that enables us to view your computer’s screen remotely, and control your computer using (our) computer’s mouse and keyboard, pretty much like being directly in front of it.

This way, we can often respond quicker to your needs and perform IT tasks more cheaply for you than if we book a personal visit to you. While there are some tasks that are not suited to remote support (such as hardware-related work, wireless surveys or some network reconfiguration tasks), the majority of IT support tasks can be effectively undertaken remotely, including those that require software installation and/or rebooting of your computer.

While we do have ‘unattended’ remote access for some of our clients, we can offer ad hoc remote support for all our business and residential clients. We use a sophisticated and secure remote support system based on SetMe’s remote access software, and we can connect to a range of computers and laptops running Microsoft Windows or Apple MacOS. Please note that at this time we cannot remotely connect to Android or Apple iOS devices.

The remote access software is active on your computer for the duration of the support session only, and does not require you to open access to us through your firewall, for instance, or perform any other complex configuration of your computer. Once we agree with you to conduct a remote support session, we will ask you to navigate to this page in your web browser and follow the insructions below.

Important: do not follow these instructions unless you are totally sure you speaking with one of our IT engineers. Giving an unknown or untrusted person remote access to your computer is dangerous.

Once it is time to start your support session, please click the button below to begin. It will take you to our remote sofware partner, SetMe:

On the page that opens you will be asked to download the SetMe Client. Once the download has finished (it wont take long, typically only a few seconds), open the download file to start the installation of the software.

You will most likely be presented with a security prompt which you will need to assent to. Don’t worry, we will be on hand via telephone to assist you.

Once the process is complete you will be presented with a unique numeric code which you will need to read out to our engineer to join the remote session. Our engineer will then confirm to you that the remote session is up and running.

CoCo Systems Ltd. (t/a FreeYourNet) takes your privacy seriously. We collect and use personal data only as it might be needed for us to deliver our products and services to you. Your personal data includes information such as:

• Contact details.
• Product serial numbers and other licence details for products we have sold to you (either directly or via our authorised partners), or when you register purchases with us.
• Detailed case notes of any IT support or consultancy services we provide to you.

We collect this information so that we can provide the best possible efficiency and continuity of service to you. Much of what you likely consider personal data is collected directly from you when you:

• Purchase any of our products or services (eg: billing information, including name, address, payment details and other contact information such as e-mail addresses);
• Request support or other assistance from us (e.g., detailed case notes); or
• Complete contact forms or request other information from us (eg: e-mail address);

We strive to minimise the data we collect and limit its use to only that which we need to best deliver and improve our products and services, or as we might be required or permitted for legal compliance or other lawful purposes.

We do not, and do not intend to, sell your data to any third parties. We may share some of your personal data with trusted commercial partners as appropriate and necessary for them to perform services on our behalf, such as processing credit card payments, or to better provide you with local support in your own country where we have existing arrangements in place with national agents acting on our behalf.

We may also contact you directly or through a third party service provider by email, phone or SMS (text message) regarding products or services you have signed up to or purchased from us, such as necessary to deliver service related communications. We may also contact you with offers for additional services we think you’ll find valuable, but only if you give us consent. You don’t need to provide consent as a condition to purchase our goods or services.

If you utilise our services from a country other than the United Kingdom (which is where our operations are located), your communications with us may result in transferring your personal data across international borders to be transferred and processed outside of the EEA. In these cases, your personal data is handled according to this Privacy Policy.

We cooperate with government and law enforcement officials and, where appropriate, private parties to enforce and comply with the law. We will disclose information we hold about you to government or law enforcement officials or private parties as we, in our discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Our websites may contain links to third-party websites. Please note we are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

Our websites may also make use of cookies – where this is the case, our use of these is governed by our Cookies Policy.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

If you wish to access, update or delete your data please make your request to us at admin@freeyournet.com, or by other means as described in our Contact details. If you make a request to delete your personal data, the request will be honoured only to the extent it is (1) no longer necessary for any services purchased and (2) no longer required for our legitimate business purposes or legal or contractual record keeping requirements.

If you have any questions about the security or retention of your personal data, please contact us as above.

CoCo Systems Ltd. is registered on the UK’s Information Commissioner’s Office’s Register of Data Controllers under number Z7452763. You may direct questions or complaints in respect of how we handle your Personal Data to the Information Commissioner’s Office.